Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the SureThing platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our service.

These terms may be updated from time to time. Your continued use of the service after any changes constitutes acceptance of the new terms.

2. Description of Service

SureThing is a digital contract management platform that enables users to:

• Create, customize, and manage various types of contracts
• Obtain digital signatures from multiple parties
• Store and organise contract documents securely
• Process payments related to contracts
• Track contract status and compliance

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with or without notice.

3. User Eligibility and Registration

To use SureThing, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Not have been previously suspended or banned from our service

You are responsible for all activities that occur under your account, whether authorized by you or not.

4. User Responsibilities and Conduct

Permitted Uses

You may use SureThing only for lawful purposes and in accordance with these terms. You agree to:

• Provide accurate and truthful information in all contracts
• Respect the rights and privacy of other users
• Comply with all applicable laws and regulations
• Use the service only for legitimate business purposes

Prohibited Uses

You agree not to:

• Use the service for any illegal, fraudulent, or malicious purposes
• Create contracts that violate applicable laws or regulations
• Impersonate another person or entity
• Interfere with the security or integrity of the service
• Attempt to gain unauthorized access to other users' accounts
• Upload or transmit viruses, malware, or other harmful code
• Engage in any form of harassment, abuse, or discrimination
• Reverse engineer, decompile, or attempt to extract source code
• Use automated tools to access the service without permission

5. Digital Signatures and Legal Validity

SureThing facilitates the creation of digital signatures that are intended to be legally binding. You acknowledge that:

• Digital signatures created through our platform are legally equivalent to handwritten signatures in most jurisdictions
• You are responsible for ensuring compliance with local laws regarding digital signatures
• The legal validity of contracts may vary by jurisdiction and contract type
• We recommend consulting with legal counsel for complex or high-value contracts

6. Payment Terms

Our payment processing is handled securely through Stripe. By using our payment services, you agree to:

• Pay all applicable fees as described in our pricing
• Provide accurate payment information
• Authorize us to charge your chosen payment method
• Be responsible for all taxes and fees associated with your use

Refunds are handled according to our refund policy, which may vary by service type and jurisdiction.

7. Intellectual Property Rights

Our Rights

SureThing and its licensors own all rights, title, and interest in the service, including:

• Software, technology, and platform infrastructure
• Trademarks, logos, and branding materials
• User interface design and user experience
• Templates and form libraries

Your Rights

You retain ownership of all content you create, including contracts, signatures, and uploaded documents. You grant us a limited license to:

• Store, process, and transmit your content as necessary to provide the service
• Create backups and ensure data security
• Perform technical operations required for service delivery

8. Privacy and Data Protection

Your privacy is important to us. Our data collection, use, and protection practices are described in our Privacy Policy, which is incorporated into these terms by reference.

We implement appropriate technical and organizational measures to protect your personal data and comply with applicable privacy laws, including GDPR.

9. Service Availability and Maintenance

While we strive to provide continuous service availability, we do not guarantee uninterrupted access. We may:

• Perform scheduled maintenance with advance notice
• Conduct emergency maintenance as needed
• Experience temporary outages due to technical issues

We are not liable for any losses or damages resulting from service interruptions.

10. Limitation of Liability

11. Indemnification

You agree to indemnify and hold harmless SureThing, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the service
• Your violation of these terms
• Your violation of applicable laws
• Content you submit or contracts you create
• Any disputes between you and third parties

12. Termination

Either party may terminate this agreement at any time:

• You may delete your account and stop using the service
• We may suspend or terminate your account for violations of these terms
• We may terminate the service with reasonable notice

Upon termination, you will retain access to your data for a reasonable period to allow for export, subject to our data retention policies.

13. Dispute Resolution

Any disputes arising from these terms or your use of the service shall be resolved through:

• Good faith negotiations between the parties
• Binding arbitration if negotiations fail
• Governed by applicable laws

You may seek relief in small claims court for disputes that qualify under applicable small claims rules.

14. General Provisions

15. Contact Information

For questions about these terms or our service, contact us: